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Terms and Conditions
These Terms and Conditions apply to new or returning customers who are not currently in contract and sign up to a relevant Connexin Broadband package.
As per the Gigabit Broadband Voucher Scheme Supplementary Terms, if you do not comply with your obligations to claim the voucher, you will be charged the full cost of your installation or your installation will be cancelled, depending on what steps have been taken to claim a voucher.
Please note that we reserve the right to withdraw or amend any of the following Promotional Terms and Conditions at any time. Connexin can withdraw special offers from www.connexin.co.uk at any time.
There are no changes to any other standard prices in our standard Price Book unless stated otherwise within these Terms and Conditions.
All charges set out in our Price Book are inclusive of VAT.
Our Standard Terms & Conditions for Connexin Fibre Products will apply alongside our Gigabit Broadband Voucher Scheme Supplementary Terms.
Any additional charges such as missed appointment fees, additional labour or extra equipment detailed in our Price Book will still apply.
All offers are subject to eligibility and location. Eligibility can be checked via our call centre team.
For home vouchers of up to £1,500 (including VAT), the installation fee is fully covered by the Gigabit Broadband Voucher Scheme.
For SMEs, the installation fee of up to £3,500 (excluding VAT) is covered by the Gigabit Broadband Voucher Scheme (up to £700 of VAT will be paid by the business customer upon completion of the installation). Installation is subject to site survey and may incur additional excess construction charges.
A minimum contract term applies unless otherwise stated.
The external radio equipment will remain the property of Connexin during the contract and must be returned to us in full working order and in a good condition at the end of your contract.
Connexin reserves the right to charge full price for radio equipment delivered under this contract if invoices are not paid on a timely basis, if the contract is terminated prior to the expiry of the minimum contract term, or if the radio equipment is damaged. All prices shown exclude VAT unless specified. For more information, please see our terms and conditions
Why Connexin for rural broadband?
Better Wi-Fi, The Ultimate Online Experience
Getting you connected
The government is subsidising the rural rollout of broadband in the UK under the Gigabit Broadband Voucher Scheme, for which Connexin is proudly a registered (preferred) provider in your area.
What does this mean to you?
It's widely recognised that if you live outside of the main urban areas in the UK, connectivity is much slower. If you’re in the country, you’re entitled to a voucher which helps fund the installation of a super-fast Wi-Fi connection.
What do I need to do to get my voucher?
The voucher will be applied to the installation fee, making it free of charge for most cases, and we’ll even do the hard work of claiming it for you.
Our Gigabit Broadband is currently available in:
- North Cave - South Cave - Newbald
- Hotham - Keyingham - Patrington
- Patrington Haven - Ottringham
- Digby & Ashby (Lincolnshire)
- Leven - Brandesburton
- North Froddingham - Beeford
How does the voucher scheme work?
Step 1 – Submit a callback or call us so we can confirm your eligibility.
Step 2 – Once confirmed, we will apply for the voucher on your behalf.
Step 3 – The government will contact you to confirm that you are happy to proceed with the order.
Step 4 – We will get to work to deliver your new connection. We will then provide an invoice for the installation on which you will need to pay the VAT if you are a business.
Step 5 – We will confirm with the government that the connection has been installed successfully.
Step 6 – The government will contact you again to confirm that you are happy with the new connection.
What makes Connexin’s Ultra-Fast broadband deals different?
We design, build and operate our own network using best-in-class technology to deliver the fastest broadband speeds possible, along with friendly, genuinely helpful support and extremely competitive prices. You'll keep the same monthly price throughout your contract and enjoy next-level Wi-Fi powered by the latest Wi-Fi6 technology.
How are you delivering Ultra-Fast broadband?
We use a mix of Fixed Wireless Access technology and existing Openreach networks to deliver ultra-fast download speeds in rural areas. We avoid digging up roads and pathways where possible to minimise disruption to local residents and environmental impact.
Will weather affect my service?
Very severe weather conditions may affect speed. However, on a day-to-day basis, weather should not impact your connectivity.