One-touch Switch
Broadband switching has never been easier
What is One-Touch Switch?
Simpler Switching
One-Touch Switch is a new process that makes changing your broadband provider a breeze. Instead of dealing with both your old and new provider, you only need to sign up for your new broadband deal, we'll handle the rest, making the switch smoother.
Industry-wide change
One-Touch Switch is being introduced across the entire broadband industry, including copper and full-fibre connections. This means switching between different broadband providers will be just as easy as popping the kettle on (unless you have a phobia of kettles).
More power to You
One-Touch Switch puts you in control. You can explore different broadband options and choose the perfect plan for your needs without the stress of switching. We'll make it easy to find a better deal.
Switching has never been easier with One-Touch Switch.
Frequently asked questions
What is one-touch switching?
One-touch switching is a service that allows you to easily switch your broadband provider to a new one, without any hassle. With one-touch switching, you simply need to provide your new provider with your existing account details, and they will take care of the rest. This means that you won't have to contact your old provider to cancel your service or wait for a new line to be installed.
How long does one-touch switching take?
The time it takes to switch broadband providers using one-touch switching can vary, but it is typically very quick. In most cases, you will be switched over to your new provider within a few days.
Will I experience any downtime during the switch?
In most cases, you will not experience any downtime during the switch to your new broadband provider. However, it is always possible that there may be a short interruption to your service. If this is the case, your new provider will let you know in advance.
What happens to my old broadband contract when I switch?
When you switch broadband providers using one-touch switching, your old contract will be automatically cancelled by your new provider. You will not need to contact your old provider to cancel your service.
Do I need to pay any fees to switch using one-touch switching?
In most cases, there are no fees to switch broadband providers using one-touch switching. However, it’s important to note that your previous broadband provider may charge cancellation fees.