We’ve been offering fast, reliable broadband to thousands of customers across Hull since 2012. Last year, we announced that we’re building our own fibre to the home network in the city to break the broadband monopoly it’s faced for over 70 years. This is an exciting opportunity that brings two hugely successful, local businesses together to create a fairer marketplace for the city we are both so passionate about. 

Through this acquisition, Pure Broadband’s existing customer base will have the first opportunity to join the new best-in-class fibre network to take their broadband experience to the next level. 

Nothing will change with your Pure Broadband contract. We will continue to debit your account in the same way each month for the same amount, on the same date. 

When Connexin Fibre is built and made available in your area, all Pure customers will be offered the opportunity to switch to our Fibre. As a result of the acquisition, you’ll be eligible for exclusive packages and special offers as a thank you for your continued loyalty to Pure over the years. 

Pure Broadband customers will see no immediate changes or interruption to their broadband services. The connection will continue to use the same equipment and you should see no change in performance or speed. 

Your pricing and package won’t change unless you request it by upgrading or changing tariff. How and when you pay your bill will also remain exactly the same. 

Your existing router will continue to operate as normal and no changes will be required.   

All installations will go ahead on their scheduled date during the agreed time slot. We’ll still continue to send out our engineers to the appointments to make sure you’re online and receiving the speeds you are paying for! 

Of course, our team are all staying and will continue to offer our award-winning levels of service!