Julie Cape-Melbourne
Service Delivery Manager & “Goes The Extra Mile” Award Winner 2022
Julie joined the Connexin team as part of the Wisper Broadband acquisition last year as Service Delivery Manager. She focuses on ensuring all customers are receiving the best service possible and has been instrumental in merging the Wisper and Connexin systems and customer base. Julie was voted our 2022 Goes The Extra Mile award winner after doing all of that, and supporting her team along the way.
After her win, we asked Julie a few questions to get to know her a little better, and here’s what she had to say…
Tell us a bit about yourself
Hi I am Julie but most people know me as Jules. I’m a very special type of person, once you meet me you don’t really forget me. I am the Service Delivery Manager here at Connexin.
What is your history in the industry & how did you get to this stage in your career?
I kind of fell into this industry… I started at a Computer Repair shop when I was 19 fixing phones and computers. After a few years, the owner decided to launch Wisper Broadband so I spent a lot of time and hard work assisting him with that while still running the shops, before eventually taking on the position of Operations Manager as Wisper took over. It was all a bit of a whirlwind, but I wouldn’t change a thing.
What drives/motivates you?
For myself I’ve always had the urge to grow and develop myself. I won’t stop until all my goals are met. I am very driven in everything I do I love to push myself every day. For my team seeing them crack on and progress in their roles motivates me to keep doing my job.
What are you most proud of in your career so far?
Connexin acquiring Wisper Broadband was the best moment in my career so far. Knowing I helped build up a company like that, then having it be acquired by a company like Connexin is mad, but I’m so proud I was able to be a part of it!
How long have you been at Connexin?
It will be 1 year in April.
How do you feel about winning your award?
Winning the award made me proud of myself after only been at Connexin a short time it’s a great personal achievement for me to know people voted for me but I wouldn’t be where I am without the support of the Service team day in day out.
What does your job role entail?
As Service Delivery Manager my main focus is supporting my team in making sure we are delivering a high standard of customer service to all of our customers. Customers are the most important part happy customers make a happy team! But my second focus is helping and guiding the amazing team I have around me seeing them progress and pushing them to be the best they can be.
What does a typical day look like for you?
Every day is different you never know what you are going to come into in a morning, but it always starts with a brew. After that it’s usually checking any tickets that come in overnight and setting the team up for the day to crack on with our daily tasks.
What excites you most about your job?
Seeing the team having fun whilst providing our customers a high quality service. I am very lucky to be building a strong team around me it excites me to see the direction we are heading in. We’re doing some amazing things at Connexin and it’s great to be a part of it all.
What first attracted you to Connexin?
At Wisper we always worked closely with Connexin so it just felt like the right decision to move across with the acquisition.
How does Connexin’s culture help you succeed?
Connexin is all about having fun and succeeding in what you do. You can always speak to anyone you need to and they are always willing to help you. It’s a great open-door policy at Connexin.
What do you like most about working at Connexin?
My team they have faced a lot of challenges over the last few months but every day they come in with a positive attitude assisting all our customers they make me proud every day.
What do you think makes our team’s culture unique?
The community spirit and respect for everyone, regardless of what level you are in the company you can always have a laugh and a joke with anyone whilst still working to hit our goals personally and professionally.
Now the serious questions are out of the way, it’s time for something a little more fun…
Would you rather be the funniest or smartest person in a room?
Definitely the funniest life’s all about laughing.
What three items would you bring on a desert island?
Suncream, Kinder chocolate and beer
What fashion trend do you regret?
Tucking my trackies into my socks in my chav phase
What’s your favourite dad joke?
I don’t trust stairs they’re always up to something.
What would the title of your autobiography be?
Jules: A work in progress
What is the weirdest fact you know?
Teeth are the only part of the human body that can’t heal themselves.
Would you rather meet your ancestors or descendants?
Descendants get a glimpse into the future.
Which three people would you want on your zombie apocalypse team? (Two work colleagues and a celebrity)
Emily Halsey, Steve Merrylees and my mum (she’s not a celebrity but I don’t go anywhere without her)
What clothing item would make you walk out on a date if someone wore it?
Anything HKR related.
What is your most used emoji?
💃
What skill do you think everyone should have?
Set goals and then make them a reality.
And that’s all from Julie, well done again for winning the Connexin 2022 Goes The Extra Mile Award!
Keep your eyes peeled for more of our upcoming people profiles and get to know some of our amazing team!
Fancy joining Julie’s team? Head to https://jobs.connexin.co.uk to check out our latest vacancies!
