Customer Service Engineer – Field Based (Hull)

Our passion for connecting people and things to the internet has led us on a continuous journey in becoming an innovative, smart cities operator and we do this by operating intelligent networks across the UK.

It is an exciting time to join Connexin as we embark on our Smart Cities journey and continue to together grow as a business. Joining our team means you not only want to be proud of what we do but you want to love how we do it! That’s why we all share a set of values to help guide us. We are all different so our values inspire each of us in unique ways. At Connexin we think about what they mean to us personally, then carry these values in our hearts and minds and bring them alive to make amazing things happen in everything that we do.

The Role

We are currently looking for a hard-working and dedicated customer service engineer to join our customer Care team – which is responsible for delivering the highest levels of customer engagement, satisfaction and experience. The role is field based and involves physical engineering and working at height.

Key Responsibilities

* Providing memorable, high-quality customer service at all times

* Installation, maintenance and de-installation of a range of wireless equipment both on your own and as part of a team

* Installation and termination of structured cabling

* Working at heights, this includes successfully passing the training provided prior to starting field work

* Act professionally, demonstrating excellent timekeeping and communication skills at all times

* Carry out work safely at all times

* Any other duties as may reasonably be required, consistent with the post

Preferred Skills

* Full clean driving license Essential

* Able to work at heights

* Previous engineering experience although not essential as full training will be provided

* Previous customer service experience

* Ability to work to deadline and under pressure

* Good team working skills

* Honest and hard working

* A good understanding and knowledge of wireless and traditional broadband and ethernet services

* A good understanding of VoIP

Why join Connexin? We are growing and expanding and as a result, there is huge potential for individual growth. You will be joining a fun and relaxed team of people who are driven to achieve great result for our Customers.