What is Voice phISHING ?
Vishing (or Voice phISHING) takes place when you receive a call on your home phone or mobile device from someone pretending to be from a trusted source, like your bank or credit card company.
When thieves go vishing, they most often call people using an automated system. If a call is not answered, a message is left, saying there is a problem with your bank account or debit or credit card. The call will direct you to a phone number or a website that will ask for personal account information to verify your identity.
If you return the call, a recording asks you to verify by entering your account or debit or credit card information. Stating or entering a bank account or debit or credit card number on your keypad gives the scammer the information necessary to access your account and possibly illegally withdraw funds or conduct a fraudulent transaction. The call may harvest additional details, such as a card’s expiration date and three-digit security code and the account holder’s date of birth. If the transaction is done with a mobile device, it is also possible for thieves to gain access to all the information stored on the phone.
A fraudulent phone call may offer different reasons why your information is needed: to confirm your account or authorize a purchase, update information, express concerns about activity on your account, or unfreeze or unlock an account or a debit or credit card.
How to avoid becoming a victim of voice phishing
- Never give out any of your password, bank details, email address.
- Never give your full Online Banking PIN or full Online Banking password to anyone, even a caller claiming to be from your bank or the police
- Never give out your card reader codes to anyone
- If you get a call asking you for any important information, end the call immediately
- If you receive a suspicious or unexpected call, always verify the caller using an independently checked phone number such as a contact number from the business they’re claiming to be.
- If you receive a request to download software to connect to your computer, and you have not initiated the conversation with the company, decline to do so