Knowledge Base

Getting Started

How do I register for a Connexin account?
Is there a signup fee?
What do I need to start making calls?
How do I make national and international calls?

How do I register for a Connexin account?

Signing up is a simple process and takes less than 5 minutes to complete. Simply visit our Pricing page and choose the a call plan that best suits your needs. Once you have signed up for an account, provided you have paid the necessary fees, a welcome email will be sent to you containing your account details. Please keep them safe as you would need them to setup your IP phone or softphone.

Is there a signup fee?

Yes we charge a £1 (ex VAT) set up fee for all number signups. Orders will not be processed if we have not received full payment.

What do I need to start making calls?

Before you can make a call you need to make sure you have a Connexin account, a VoIP device such as a VoIP phone or PC phone and sufficient account credit.

How do I make national and international calls?

To make a successful national call dial the number including the full local area code + phone number. For international calls please dial the country code + area code + phone number.

 
* All calls are free between Connexin Customers 24/7 and in selected packages. However calls to non Connexin Customers may be charged at our advertised rates. Subject to fair usage.