We consider protection of your privacy to be of utmost importance and are committed to providing you with a personalised service that meets your requirements in a way that safeguards your privacy. This policy explains how we may collect information about you and then use it in order to satisfy your particular requirements. It also outlines some of the security measures that we take in order to protect your privacy and gives certain assurances on things that we will not do.
1. Collection of information We may collect personal information about you from a number of sources, including:
· from you when you agree to take a service or product from us, in which case this may include your contact details, date of birth, payment method and possibly bank details;
· from you when you contact us with an enquiry or in response to a communication from us, in which case this may tell us something about your preferences;
· from publicly available sources, such as the electoral register.
2. Use of information We will use personal information about you for a number of purposes, including:
· to help to identify you when you telephone us to make an enquiry – for example, by asking you for your date of birth or telephone number so that we can avoid disclosing information to a person who is not authorised by you to receive it;
· to write to you (including electronic mail) or to telephone you (including text messages) with information about other services or products either from us or from our carefully selected partners. We will not use your information in this way if you have opted out or otherwise not consented.
· to help us to administer accounts, services and products which we offer;
· to help detect fraud or loss;
Information we hold about you and your preferences will help us to make sure that we contact you about things likely to be of relevance and interest to you. In some circumstances, we may do certain credit checks with licensed credit reference agencies when you apply to take a service or product. If this is applicable then it will be stated in our terms and conditions of business.
3. Disclosure of information We do not sell mailing lists to third parties for their marketing purposes. Where we have told you in advance, we may disclose certain information telecoms network service providers for purposes solely connected with the provision of our service via their networks. Where required or permitted by law, information may be provided to others, such as the Police or the Inland Revenue.
4. Protection of information We maintain strict security measures in order to protect personal information. This includes following certain procedures, for example to check your identity when you telephone us, encrypting data on our websites and in order to ensure compliance with all applicable legal requirements.
5. The Internet If you communicate with us via the Internet then we may occasionally use email to contact you about our services and products. We use “cookies” to monitor site user traffic patterns and site usage. This helps us to understand how our customers and potential customers use our website so that we can develop and improve the design, layout and functionality of the sites.
A cookie is a piece of information that is stored on your computer’s hard drive and which records your navigation of a website so that, when you revisit that website, it can present tailored options to you based upon the stored information about your last visit. You can normally alter the settings of your browser to prevent acceptance of cookies. If you do not want us to deploy cookies in your browser, you can set your browser to reject cookies or to notify you when a web site tries to put a cookie on your computer. However, rejecting cookies may affect your ability to use some of the products and/or services at our Web site.
6. Monitoring of calls We may monitor and record communications we receive. This may be done to improve the service which we provide, to ensure compliance with our practices and procedures and where, for example, a contract is entered into by that means to provide evidence of the transaction.