How do I set up Call Forwarding?

There are no forwarding options set by default. If you require call forwarding, you can drop down the Call Forwarding box to select forwarding Always (all the time) or When Unavailable (when the phone is offline or not answered).

Then click on thebutton and enter a target Description and Number for the forward. Press to save the entry.

How do I set up Voicemail?

The menu option Voice Mail allows you to configure your voice mail greetings and settings. If your VoIP phone is offline or not answered (and any call forwarding options are exhausted) then the system will forward the caller to your voicemail. By default the system plays a default message and then stores the message online for collection.

You can listen to your messages by dialling *99 (or your own extension number) in your VoIP phone and then following the instructions provided. However, as an alternative to listening to your messages in the above fashion you can instead configure the system to deliver each message as an audio file to your e-mail inbox. To do this simply tick the box marked Forward Voice Messages/Fax to Email and specify your E-Mail address.

How do I check my call history?

The menu option Call Records allows you to examine the itemised call history of your account. Simply select the period that you will like to see calls for, either by entering the dates manually or by clicking From Date or To Date to access the system calendar.

After selecting the appropriate time frame press the Show CDRs button to see your calls. The system will show you a summary of your charges and your payments, with the selected calls listed underneath.

How do I top up?

To make a payment simply check your listed card details, enter the amount you wish to pay in the box provided and then press the Make Payment button to complete the transaction.

If you have not yet entered any payment details onto this page then you must do so and select Save Credit Card Details before you can actually make a payment. If your cardholder address is the same as your contact address then you can press Same As Address Info to port these details across automatically.

Changing your password.

The Change Password menu option allows you to change your password for web access to your account. Please note that this does not change your VOIP password. If for any reason you need to change your VOIP password then please contact our support team.

Please download our End User Guide for further details.