The knowledge base contains a list of the most commonly asked questions about Connexin, as well as solutions to a variety of common problems that you may have either with the service or our IP hardware.

Please check the list below for the answer to your question. Don't forget you can always email us directly if you can't find answer to your question in our knowledge base.

About Connexin

• Who is Connexin?
• What is VoIP?
• What does Dual Mode stand for?
• Is a broadband connection necessary?
• Can I change my Connexin phone number?
• Can I add more numbers to my Connexin account?
• What happens to my service if I move?
• Can I ring non-Connexin phone numbers?
• Does Connexin work with dial-up connection?

Getting Started

• How do I register for a Connexin account?
• Is there a signup fee?
• What do I need to start making calls?
• How do I make national and international calls?

My Connexin Account

Setup

• How easy it is to setup Connexin?
• How does MAC Address Filtering affect my connection?
• Do I need to open any ports on my router? 
• How do firewalls affect my connection?
• How do anti-virus software affect my connection?
• How do I setup my Connexin PC phone?
• How do I setup my Connexin IP phone?

Travelling Abroad with Connexin

• Can I take my Connexin account abroad?
• Are there extra charges like roaming charge?

Billing

PC Phone

• Connexin PC phone

Wifi Mobiles

• Nokia E-series & N-series (2 parts)

End User Guide

• Connexin end user guide

IP Phones

• Linksys 942
• Siemens C460
• Snom 300, 320, 360 & 370