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Feature Rich Tools

Do you know how many calls you are getting? Do you know how they are being handled or who is handling them?

Our Call Centre Module is an add-on to our HPS 2.0 that provides additional statistics which traditionally only call centres would have access to! Our Call Centre Module allows you to better manage your calls and customers.

See what needs to be done instantly to improve customer service
Monitor time to answer and manage calls more efficiently
See how many calls are being abandoned
Optimise resources by ensuring the right number of operators are in place at all times
See how much time the organisation spends talking to itself

Pricing

  •  
  • CX1000
  • Setup Fee: £189
    £2.50 per extension per month
    £7 per supervisor per month
  • Visual Dashboard
  • Real Time Statistics Inbound & Outbound
  • Alarms for Key Performance
  • Abandoned Call Recovery
  •  
  • CX2000
  • Setup Fee: £490
    £2.50 per extension per month
    £7 per supervisor per month
  • Visual Dashboard
  • Multiple Queue Displays
  • Formal Call Centre Reports
  • Call & Agent Status Control

Additional Benefits

No Server On Site

Enables multi-site monitoring and supports business continuity

Cradle-to-Grave Reporting

Monitor a call throughout its path with visibility of every divert leg and call detail, easily and accurately segmented for identification

Real-Time Stats

Provides wall boards with real-time call-traffic information to ensure critical calls are monitored

Track After-Hours Calls

Highlight suspicious activity or unauthorised calling

Ease of Access

Keep track via desktop devices or monitor on the go through your mobile

Abandoned Call Recovery

Missed a call? See instantly if it has been returned

Push Reporting

Customisable push reporting to ensure business-critical metrics are always available

Activity Monitoring

Quickly and easily monitor key extension or call routes to ensure maximum efficiency

Interested? Call us on 01482 363738 or catch up with your account manager if you are an existing customer.