How does it work?
The one word that comes to everybodys mind when they think of telecoms is "reliability". We have built reliability right in to our core.
The Connexin Cloud Phone System is designed to work as a hub which receives and manages calls made to your number. Unlike expensive old fashioned phone systems which need to be installed in your office, our system is hosted in secure data centers. This means you can access and use our service anywhere in the world where you have an internet connection.
The Connexin Cloud Phone system has advanced call handling capability. So as customers call you, the system picks up the call, which it then handles as per your custom settings giving you complete control.
The system is designed to support multiple inbound calls and has call queuing and music on hold functionality, so if you're on the phone to a customer and get another call, the second customer will never hear an engaged tone!
The Cloud Phone system also offers Features such as Voicemail to Email, Fax to Email and Call Recording. To find out more about these and other features please see our features section and knowledge base.
How are calls answered?
We know every business is different that is why our system moulds to your needs, giving you several ways to handle incoming calls. The traditional way was to pick up the calls directly on your handset as they come in. This can work, but can be quickly lead to bottlenecks and calls going to the wrong people, for example calls to accounts going to someone in sales, wasting time and affecting customer experience.
The other options is to use our intuitive Voice Menu System. This can either be set as an Auto Attendant or as customised Ring Groups. An Auto Attendant is a virtual voice menu which can be customised and configured from anywhere in the world using our admin web portal. You can record your own voice greetings to welcome your customers, setup different departments to direct callers to the right people in your team reducing the chance of any bottlenecks and efficiently routing calls to the right people. A typical Auto Attendant would sound something like this: "Thank you for calling Connexin, please choose from one of the following 3 options - press 1 for sales, 2 for support or 3 for accounts."
> Learn how to setup your an Auto Attendant
More Ways to Answer Calls
We have a few other tricks up our sleeves to help you answer calls effectively.
DIRECT DIAL
This is the "old fashioned" way of answering a call. A Call comes in, your phone starts to ring and you pick up the phone.
Ring Group
This very similar to Direct Dial but rather than just one phone ringing, you can set it so numerous phones ring at the same time, in sequence or randomly!
This is particularly useful for a small team or department who such a sales or support team. A call comes in, all phones ring at the same time, in sequence or at random and whoever is selected or is available can pick up the call.
TIME-DEPENDENT ROUTING
Comes with intelligence as standard! We have built an intelligence routing system, which helps you keep your customers up to date even when you're closed! With time-dependent routing, you can set the system to handle calls differently on selected days and at different times of the day!
So now you can set up your phone system to play informative messages out of business hours without paying a fortune! An example of Time-Dependent Routing in action: A customer calls you out-of-hours, rather than just hearing Ring Ring... they can interact with a message system which can inform them of your opening hours or you online shop which takes orders 24/7!
