Knowledge Base

Billing

How do I check my bill?
When will I be charged?
What payment methods are available?

How do I check my bill?

Simply login online and click on Call Records, specify the date and time into the calendar and press Show CDRs to see your records. The system will show you a summary of your charges and your payments, with the selected calls listed underneath.

When will I be charged?

For all Pay As You Go customers, you will only be charged when you top up online manually. For our UK Unlimited and International Unlimited customers, an invoice will be sent to you on a monthly basis. For example, if you have signed up on the 28th, you will then be charged on the 28th of every month.

What payment methods are available?

We accept more major credit/debit cards. Google Checkout and Direct Debit are available for our monthly customers. We recommend our customers to choose the Direct Debit payment method as they would not need to worry about making manual payments online.

 
* All calls are free between Connexin Customers 24/7 and in selected packages. However calls to non Connexin Customers may be charged at our advertised rates. Subject to fair usage.