Number Porting

Connexin can port BT numbers onto our system, enabling customers to change a single line number into a multi line number and giving you the flexibility to take the number with you if you move down the road, to the next county or even to another country!

Please note that any numbers with services attached/associated to them (e.g. fax, broadband, alarm systems) will be ceased when the number is ported over to Connexin. If your number has associated services, you will need to transfer these services to new number with BT before attempting to port.

Porting Timescales

The process of porting a number takes approximately two weeks, the detailed time scales being:

   1 single line request = 10 working days
  Up to 10 single lines = 20 working days
  PBX 10 lines or less = 14 working days
  PBX 11 or more (or a Centrex site) = 22 working days
  Simple DDI = 22 working days
  Complex DDI = 27 working days
  ISDN 10 lines or less = 14 working days
  ISDN 11 lines or more = 27 working days

Porting Costs & Procedures

The cost of porting is £20 per number + VAT. Please note that any Resubmissions/Changes are charged at £20 + VAT. Please print off and complete both forms and return to us using the following methods:

Form 1: Number Porting Document
Form 2: Letter of Authority

 Fax No: 08452 297 059
Email: info@connexin.co.uk
Address: 15 The Elms, Thicket Road, Houghton, Huntingdon, PE28 2FQ

For additional information, or if you have any queries, please contact support@connexin.co.uk.
* All calls are free between Connexin Customers 24/7 and in selected packages. However calls to non Connexin Customers may be charged at our advertised rates. Subject to fair usage.